Delivery, Refund & Returns Policy

Physical goods
After ordering online, you will receive an email confirmation from eWAY containing your order details
(if you have provided your email address). We will normally confirm receipt of your order within a few
minutes of ordering. Once you have been assessed and deemed as passed by the Assessor, we will attempt to send your certificate via Express Post within 2 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at info@caninedetectioncertificationcouncil.com.au.

Digital Delivery
After payment has been received online, you will receive an email confirmation from eWAY containing your order details
(if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your Certificate via email within 2 working days.
If you wish to query a delivery please contact us at info@caninedetectioncertificationcouncil.com.au.

Refund & Returns Policy
If for any reason you are not completely satisfied with your Assessment we will give you a 7 day money-back guarantee from the time you have been assessed. Please email us at the Canine Detection Certification Council within that time if you are not satisfied with your Assessment so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage.

You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. The Canine Detection Certification Council will not be responsible or parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au